[GUIDE] How to report a hacker / abuser

[NXDew]

Dear troopers,

Thank you for your concern and helping us catch hackers and abusers by reporting them. However, we have noticed some users sent in an excessive amount of tickets for reports or false reports. To avoid an overload of tickets, please follow this guide:

1. When you see a hacker / abuser, please remain calm and do not resort to insulting.
2. Take screenshots or a video as proof where it is clearly shown that the user is hacking / abusing.
3. Submit 1 ticket to the WarRock Customer Support, with the name of the hacker / abuser and your proof included.

If you have more than 5 screenshots, please do not send in multiple tickets in order to attach these. You can simply upload your screenshots on an image hosting website like imageshack.us or photobucket.com, and post the links to the images in your ticket message. That way you can link us to more than 5 screenshots in 1 ticket.

If you frequently report a lot of hackers, please, make a list of all your reports (including names and screenshots) and send them all together in 1 ticket. There is no need to send in 20 tickets / day for every hacker you wish to report, you can simply send in 1 ticket at the end of each day, including your list for that day. This will avoid an overload of tickets for us.


Please remember, we will always need valid (unedited) proof before we are able to take any actions against the person you are reporting.


We thank you all again for your effort in reporting these hackers and abusers, it is greatly appreciated!


- WarRock Europe Team -

[lucidluna]

Thanks, this was helpful,
few quick questions:
For the hacker list at the end of each day,
do you want a reply for each hacker (with related screenshots in each reply), or would you prefer one large message with the screenshots and all of the hackers mixed together?

[XsupernurX]

If you don't know how to record videos, and you have problems taking screenshots with the Stamp function, you can follow this tutorial.
http://forum.nexoneu.com/showthread....acker-detailed

[TMDa]

thread number 19238929389 about this !

[NXDew]

Thanks, this was helpful,
few quick questions:
For the hacker list at the end of each day,
do you want a reply for each hacker (with related screenshots in each reply), or would you prefer one large message with the screenshots and all of the hackers mixed together?

One big list in 1 reply will be fine. You will be able to attach multiple screenshots for each hacker by uploading them to an image hosting website (as seen above).

Regards,
[GM]Dew

[codebase]

One big list in 1 reply will be fine. You will be able to attach multiple screenshots for each hacker by uploading them to an image hosting website (as seen above).

Regards,
[GM]Dew

One important question dear Dew. They will be banned after GM's see that screenshot? Or you must see that hacker in-game when he hacked?

[tmDamian]

One important question dear Dew. They will be banned after GM's see that screenshot? Or you must see that hacker in-game when he hacked?

It's good question,but when im send tickets , they are say "We are check that player..." etc..

[camtcamt]

It's good question,but when im send tickets , they are say "We are check that player..." etc..

If u send a screenshot they will have to check it and see the player in action ( or check logs), if u send a video where they can see the name of the hacker they can bann him without see him playing.

when report a hacker try to send the most information u´ve like: server, map, hour, kind of hack, ...

[tmDamian]

If u send a screenshot they will have to check it and see the player in action ( or check logs), if u send a video where they can see the name of the hacker they can bann him without see him playing.

when report a hacker try to send the most information u´ve like: server, map, hour, kind of hack, ...

they are write that when I send for they videos with cheaters..

Subject Cheater OPK.
Hello,

Thank you for your ticket. We will inspect these players and take the appropriate action.


Regards,
NXBoomer

2012-07-29 12:09


Subject Cheater OPK.
http://www.youtube.com/[MOVIE]

Watch in HD.

Regards.

[camtcamt]

they are write that when I send for they videos with cheaters..

tmDa what conclusion did u take from NXboomer answer???

For me the conclusion is: I´ve seen it and now i will send it to the person that will bann the guy!

thats what NXboomer is trying to say to u, he dont have the capability to bann the hacker cause Hgm´s dont have tools for that, he only can send it to NEXON GM´s and wait to them see it and bann the player.