Many of you have sent tickets indicating that you are missing characters after transferring your account from Gamehi to NEXON Europe.
Please know that we have received these tickets and are gathering the information to forward to Gamehi, who will check what has caused this issue to occur.
Please accept our apology for the time it has taken to receive a reply from the support team. We humbly request your forgiveness as we work to expedite recovery of your characters.
The Dekaron Team